“I really appreciate your very professional, prompt and courteous response. Thank you for performing what is a rapidly diminishing art: Taking care of the customer’s needs.”Well put Emeile. But sad too. Why is it a rapidly diminishing art form just to provide good customer service? That seems like the easiest part of the equation to us. Just treat people right. How difficult can that be? Don’t worry. As long as we’re around, quality customer service in the automotive equipment industry is alive and kicking.
Emeile Winfield Jr. - Springdale, MD